Audit log

Your organization keeps a per-tenant audit log that records important changes to your data, so you can answer who changed what, and when. It is isolated to your organization like all your other data.

What is recorded

The audit log captures mutations across the product — for example ticket changes — with enough context to reconstruct what happened. Each entry records the actor, the action, the target, and a before/after diff of the fields that changed.

Reviewing the log

Admins can view the most recent activity in the in-app audit view (the API exposes /api/audit). Use it to:

• Investigate an unexpected status or assignment change.
• Confirm an automation acted as intended.
• Provide an accountability trail for sensitive changes.

NOTE

This is your organization's audit log, covering activity inside your tenant app. It is separate from the platform audit log that ActionConnect staff keep for control-plane actions — see Audit & impersonation.

Related signals

• Automations log their own runs, so you can see exactly which rule fired and what it did.
• Reports and dashboards summarize outcomes over time, complementing the per-change detail in the audit log.